Help Center
Popular FAQs:
Papaya Games FAQ
Solitaire
Bingo
Bubble
21
Cookie Cash
Payments
- How do I make a deposit?
- Can I change my method of deposit?
- Can I use multiple payment methods on my account?
- How will the charge appear on my card/PayPal/Venmo statement?
- How do I request a withdrawal?
- Is Bonus Cash forfeited when requesting a withdrawal?
Account
- How do I log into my account?
- Can I register more than one account?
- I no longer use the phone number I registered with. How can I log in?
- What happens if I delete the game?
- How do I change my nickname and avatar?
- Where can I see my achievements?
Gameplay
- What should I do if I experience a technical issue during my game?
- What does "Results Pending" mean?
- What's the prize pool of a tournament?
- Why was my tournament changed or removed?
- Am I playing against opponents with the same skill level as myself?
- What happens to my entry fee if the tournament is suddenly interrupted?
General
- Why is there a Facebook icon next to some of my friends?
- Who is eligible to compete in Cash Tournaments?
- How do I download the game app on my device?
- Why should I update the app?
- How do I turn on push notifications?
- What should I include in my message to the Support team?
Offers
Cards
- What are seasonal cards?
- How can I get seasonal cards?
- What are the ‘Rarity Levels’ of the seasonal cards?
- Where can I see my collected seasonal cards?
- Why should I collect seasonal cards?
- What are my chances of winning a card pack from playing a tournament?
Clubs
- What is the Clubs feature?
- How do I win trophies?
- How do I create a Club?
- How do I join a Club?
- Why is the Clubs feature locked for me?
- Who is the Leader of the Club?
Towns
- What is Towns?
- How can I build my Town?
- How to earn Gold Nuggets?
- How many Gold Nuggets can I get from playing tournaments?
- How do I complete a Town?
- Why do some tiles look like a construction site?
Missions
- What are Missions?
- Where can I see my current Missions?
- When do I get new Missions?
- How do I know I've completed a mission?
- What happens if I don’t collect my Missions rewards?
- What is the Weekly Mission Bar?
Promotions
Bingo Promotions
Bubble Promotions
Solitaire Promotions
Gift Factory Draw
Bonus Cash States
- What are Bonus Cash States?
- Do I need to pay to play in Bonus Cash States?
- Who is eligible to compete in Cash Tournaments for customers in Bonus Cash States?
- How do I use my Bonus Cash in tournaments in Bonus Cash States?
- How do I request a withdrawal if I am located in a Bonus Cash State?
- What’s the prize pool of a tournament in Bonus Cash States?