Help Center
Popular FAQs:
Papaya Games FAQ
Solitaire
Bingo
Bubble
21
Cookie Cash
Payments
- Can I transfer my funds to someone else?
- Is Bonus Cash forfeited when requesting a withdrawal?
- How do I report an issue with payments?
- How long does it take for me to get my withdrawal?
- How do I request a withdrawal?
- How will the charge appear on my card/PayPal/Venmo statement?
Account
- How do I register?
- Can I register more than one account?
- I no longer use the phone number I registered with. How can I log in?
- How do I log into my account?
- How do I change my nickname and avatar?
- Where can I see my achievements?
Gameplay
- How do I turn the sound off in the game?
- How do I earn stars?
- What happens when I level up?
- How do I know how much XP I need to level up?
- What is XP?
- How do I know if I won a Stars Tournament?
General
- How do I download the game app on my device?
- Are Papaya Gaming's Games legal?
- How do I take a screenshot?
- What should I include in my message to the Support team?
- Why should I update the app?
- How do I turn on push notifications?
Offers
Cards
- What are seasonal cards?
- How can I get seasonal cards?
- What are the ‘Rarity Levels’ of the seasonal cards?
- Where can I see my collected seasonal cards?
- Why should I collect seasonal cards?
- What are my chances of winning a card pack from playing a tournament?
Clubs
- What is the Clubs feature?
- How do I create a Club?
- How do I join a Club?
- Why is the Clubs feature locked for me?
- What are the different Club settings?
- Who is the Leader of the Club?
Towns
- What is Towns?
- How can I build my Town?
- How to earn Gold Nuggets?
- How do I complete a Town?
- Why do some tiles look like a construction site?
- Where can I find my Town?
The Elite Sailaway
Elite Walmart T&C
Michigan
- Do I need to pay to play in Michigan?
- Who is eligible to compete in Cash Tournaments for customers in Michigan?
- How do I use my Bonus Cash in tournaments in Michigan?
- How do I request a withdrawal if I am located in Michigan?
- Is Bonus Cash forfeited when requesting a withdrawal for Michigan customers?
- What’s the prize pool of a tournament in Michigan?