How do I request a withdrawal?

The answer below do not apply to people playing from Michigan – if you are playing from Michigan click here.

When submitting a withdrawal request, the amount you requested will be deducted from your current balance, and all Bonus Cash remaining in your account will be forfeited. The remaining funds in your balance are withdrawable funds that can be used to continue playing. 

To request a withdrawal, simply follow these steps:

Step 1: Tap the purple menu icon in the right-hand corner of your screen. There you will find “Account.”

Step 2: Tap the “Withdraw” tab.

Step 3: To see the balance available to withdraw, take a look at “Withdrawable Amount”.

Step 4: Enter the amount you wish to withdraw in the “Amount to Withdraw” field. The minimum is $5, and a $1 withdrawal processing fee will be deducted.

Step 5: Review your request to make sure it’s correct, and press “Submit Withdrawal”.

Step 6: The next screens will be a “Withdrawal Overview” and “Transaction Summary”. If all looks correct, then proceed.

When your withdrawal processing is complete, you will receive a confirmation email as well.

A couple of things to keep in mind when submitting a withdrawal request:

• Withdrawals may be processed as refunds of your original deposits back to your original method of payment used in the game.
• Withdrawals are processed within 14 days, but usually, players receive the funds within 2 business days. Please be sure to read your withdrawal confirmation email for more information.
• Only one withdrawal can be requested at a time.